Front Desk Coordinator (Carroll Gardens-Full Time)

We need to produce HTML fragment with sections: About the role? The description includes company description and job description. We need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real content. We have: - Company description: could be "About the role"? Actually "Company Description" could be "About the role" or maybe "About the company". The instruction: use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map sections accordingly. We have: - Job Description: includes overview and responsibilities list. So we can have "About the role" (maybe short paragraph) and "Responsibilities" (list). - Physical Requirements: could be part of Requirements? Or maybe "Requirements" includes qualifications and physical requirements. We'll put "Requirements" covering qualifications and physical requirements. - Qualifications: we have list of qualifications (education, experience, skills). Could be separate "Qualifications" heading. - Skills: maybe we can combine with Qualifications? But we have many skill statements. Could create "Skills" heading. - Pay: we have anticipated hourly pay range $17-20. So we need Pay section. - Schedule: we have Days & Hours: Monday-Friday 8-4:30. So Schedule section. - Benefits: not mentioned, so omit. We must not repeat job title as heading. No Job ID etc. We must preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the role

Company description paragraph + job overview.

Then

Responsibilities

• ... each responsibility.

Then

Requirements

Maybe include physical requirements? Could also have separate "Physical Requirements" but not in allowed headings. Could embed within Requirements. Then

Qualifications

... qualifications list.

Then

Skills

... skill statements.

Then

Pay

... pay range.

Then

Schedule

... Monday-Friday 8-4:30.

We must ensure we don't create sections with filler like "commensurate with experience". Not present. We need to preserve all substantive information: company description, job overview, responsibilities list, physical requirements, qualifications list, skills list, pay, schedule. We need to be careful not to duplicate content. Let's extract. Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible." Job Description overview: "We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first." Days & Hours: Monday-Friday 8-4:30 Responsibilities list (bulleted): - Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients. - Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone. - Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage. - Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays. - Receives and processes incoming faxes promptly, ensuring timely communication and documentation. - Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates. - Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy. - Ensures co-pays are tallied, reconciled, and manages credit extended to patients. - Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information. - Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly. - Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines. - Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness. - Prepares patients for therapy treatments by providing comfort, assistance, and reassurance. - Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism. - Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies. - Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations. - Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area. - Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival. - Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills. - Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies. - Performs other duties and assignments as required to support clinic operations and patient care Physical Requirements: "While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others)." Qualifications list: "High school diploma or GED is required. One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. One year of experience in a customer service-oriented role is strongly preferred. Proficiency in Google Suite is required. Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concernsAbility to work effectively within a team environment. Excellent interpersonal skills and the ability to quickly adapt to new programs. Ability to successfully complete in-service training. Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. Ability to maintain a professional attitude and conduct in the welfare of patients. Strong record-keeping and report-writing skills. Ability to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skillsWe’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles" Note there are some missing spaces due to OCR; we need to preserve as is but maybe we can add spaces for readability? The instruction: preserve ALL substantive information; do not invent or summarize away detail. We should keep the text exactly as given, but we can format into list items. However the qualifications list is a run-on sentence; we could split into separate list items for each qualification. That would be summarizing? It's still preserving the content, just breaking into items. That's acceptable. Similarly for skills: many statements are embedded; we could create a Skills section with list items. But we already have Qualifications and Skills sections; we need to decide what goes where. The qualifications list includes education, experience, proficiency, etc. The skills list includes communication, teamwork, interpersonal, adaptability, training, observation, professional attitude, record-keeping, problem-solving, independent work, time management, career-minded. We could treat the qualifications as the bullet list of requirements (education, experience, proficiency) and skills as the rest. Let's parse: Qualifications (as per heading) could be: - High school diploma or GED is required. - One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. - One year of experience in a customer service-oriented role is strongly preferred. - Proficiency in Google Suite is required. Then Skills: - Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns - Ability to work effectively within a team environment - Excellent interpersonal skills and the ability to quickly adapt to new programs - Ability to successfully complete in-service training - Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition - Ability to maintain a professional attitude and conduct in the welfare of patients - Strong record-keeping and report-writing skills - Ability to use logic and problem-solving skills to resolve issues - Ability to work independently under tight deadlines in a rapidly changing environment - Excellent time management and organizational skills - We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles That seems reasonable. Now Requirements section could include Physical Requirements? Or we could have a separate "Requirements" heading that includes both qualifications and physical requirements? But we already have Qualifications and Skills sections; maybe Requirements could be physical requirements only. However the instruction list includes Requirements as a possible heading. We can use it for physical requirements. Let's do:

Requirements

Physical requirements: ...

But we also have qualifications and skills separate. That seems okay. Now About the role: combine company description and job overview. We'll create a

containing both paragraphs. Now Responsibilities:

• each responsibility. Now Requirements: physical requirements paragraph. Now Qualifications:
  • each qualification. Now Skills:
    • each skill. Now Pay:

      The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.

      Now Schedule:

      Days & Hours: Monday-Friday 8-4:30

      Check we didn't miss any substantive info: The statement "Apply today and join a team that puts patients and people first." is part of job overview; we included that in About the role paragraph. Also "Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding." included. Now ensure we didn't include boilerplate: no EEO etc. Now output HTML fragment. We need to ensure proper nesting:

      About the role

      ...

      Respons