Front Desk Coordinator

About Us

At our practice, patient care isn't just what we do—it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Work Schedule

• Monday: 7:45am–5:00pm
• Tuesday: 7:45am–7:00pm
• Wednesday: 7:45am–7:00pm
• Thursday: 7:45am–5:00pm
• Every other Friday: 7:45am–2:00pm

Responsibilities

• Handle financial tasks, including co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals.

Requirements

• High School Diploma or equivalent (Associate's degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Benefits

• Competitive Paid Time Off that grows with your career.
• Comprehensive benefits including a 401(k).
• Access to continuing education and development opportunities.
• Work in an exciting, inclusive atmosphere that values individuality and teamwork.