Front Desk Coordinator

About the role

The Front Desk Coordinator supports Spero Health’s mission of saving lives, instilling hope, and restoring relationships. This role is part of an integrated team providing counseling, case management, and medically assisted treatment.

Responsibilities

• Answer phones with courtesy and professionalism
• Open clinic and greet patients ensuring patient hospitality and cleanliness
• Provide comfort care to patients and significant others
• Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record
• Assure cleanliness of front desk and lobby
• Coordinate patient flow with all members of multidisciplinary team
• Maintain filing of patient records
• Proficiently manage scheduling, changing, or canceling appointments and required documentation
• Perform daily financial summary and balance of payments received
• Order, organize, and stock of educational materials
• Collaborate with all members of the team to enhance patient experience and continuity of care
• Assist the team in ensuring accountability of treatment program and patient compliance
• Assure compliance with HIPAA and CFR 42 part 2 regulations

Requirements

• Education: Graduation from an accredited high school or GED
• Experience: Medical and office administration experience, Customer Service experience with proven record of attention to details

Benefits

• Medical, Dental, and Health Savings Account
• Vision, Life, and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work
• Loyalty Programs

Pay

Compensation is commensurate with experience.

Schedule

Full-time schedule is provided.