Front Desk Coordinator

About the role

Pyramid Healthcare is seeking a dedicated Front Desk Coordinator to join our Waynesboro Outpatient team. Our outpatient center provides evidence-based, client-focused therapy that supports individuals on their path to long-term recovery.

Responsibilities

• Manage front office operations for the facility
• Greet and assist clients entering the treatment center
• Oversee appointment scheduling and coordination
• Maintain, file, and transfer medical records
• Perform clerical and administrative tasks, including answering phones, mailing, filing, copying, faxing, and typing
• Order and maintain office and client supplies
• Absorb and assist with intake processes and billing sheets
• Manage office equipment and vendor communication
• Handle petty cash
• Ensure a clean, organized, and professional office environment
• Perform other duties as assigned

Requirements

• Experience in behavioral healthcare, mental health services, or addiction treatment is a plus
• High school diploma required; bachelor’s degree preferred
• Administrative or front office experience preferred

Qualifications

• Experience in Microsoft Office
• Knowledge of federal and state compliance standards in behavioral healthcare
• Ability to learn new systems, including electronic medical records (EMR) software
• Ability to respond appropriately to high-risk or crisis situations
• Strong written, verbal, and interpersonal communication skills

Skills

• Experience in behavioral healthcare, mental health services, or addiction treatment is a plus
• High school diploma required; bachelor’s degree preferred
• Administrative or front office experience preferred
• Knowledge of federal and state compliance standards in behavioral healthcare
• Ability to learn new systems, including electronic medical records (EMR) software
• Ability to respond appropriately to high-risk or crisis situations
• Strong written, verbal, and interpersonal communication skills

Benefits

• Total Rewards For Full-Time Positions
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

Pay

Details TBD

Schedule

Monday–Thursday: 8:30am–5:00pm
Friday: 8:30am–2:00pm

Total Rewards

• Total Rewards For Full-Time Positions
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

Why Join Pyramid Healthcare?

Work with a leading national behavioral health provider
Support meaningful recovery in a mission-focused environment
Join a team committed to compassionate, evidence-based care

Pyramid CORE Values

• INTEGRITY: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community
• DEDICATION: Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve
• COLLABORATION: A steadfast, team-focused approach; working together to achieve excellence
• PASSION: Genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission

Equal Opportunity Employer

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.