Front Desk Coordinator

Responsibilities

• Handles financial information, performs insurance verification, and prepares end of the day reports.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answers phone calls and provides information to callers.
• Greet visitors/patients and schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients and collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• A High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.