Front Desk Coordinator
IVX Health · Cary, NC · 2 mo ago
On-siteAdministrativeFull-time
About the role
We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.
Responsibilities
- Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
- Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
- Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
- Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
- Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
- Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days
Requirements
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED required
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Able to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
Qualifications
- High School Diploma or GED required
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Able to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
Skills
- Customer Service
- Communication
- Insurance Verification
- Scheduling
- Medical Terminology
- Organizational Skills
- Time Management
- Adaptability
Benefits
- Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
- Supportive Culture: Work with a compassionate, values-driven team
- Professional Growth: Tuition reimbursement, CEU access, and development opportunities
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
- Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits
Pay
Competitive salary commensurate with experience and qualifications.
Schedule
Monday–Friday, 8am - 5pm, with one Saturday per month.