Front Desk Coordinator

About the role

This FT Front Desk Coordinator role is for our Los Angeles, CA surgery center. Quarterly Bonus Opportunities The center is open Monday through Saturday. You must be able to work one Saturday per month on a rotating schedule. Shift will start between 6:30am -8:30am and will be 8 hours. You must be flexible on start time.

Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Perform Insurance Verification process and complete all required processes for prior authorizations or other actions required by payor.
• Aid with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate collection processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

Requirements

• Bilingual in English / Spanish is strongly preferred.
• Must have HS Diploma or GED.

Qualifications

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Skills

• Proficient in Microsoft Office.
• Excellent communication skills.
• Ability to manage multiple tasks.
• Ability to adapt to software applications.

Benefits

Excellent benefits: Medical, dental, prescription, vision, paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, long term and short term disability, flexible spending for healthcare, dependent care & commuter expenses.

Pay

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $25 - $29.

Schedule

Shift will start between 6:30am -8:30am and will be 8 hours. You must be flexible on start time.