Front Desk Coordinator

About the role

Azura Vascular Care is seeking a Full Time Front Desk Coordinator for their Garden Grove, CA surgery center. The role operates Monday through Saturday from 7:30am-4:00pm, with (5) 8-hour shifts, including one Saturday per month. The coordinator will greet patients, schedule appointments, verify insurance, and arrange transportation.

Responsibilities

• Schedule and input all appointments in a timely and efficient manner.
• Schedule and manage patient cancellations, center cancellations, and additions to the schedule.
• Print patient schedules and pull patient charts daily.
• Facilitate the admission process by greeting patients and obtaining necessary identification and insurance information.
• Assemble and maintain patient medical records and financial records securely.
• Ensure accurate information is entered into the computer registration module and complete the insurance verification process.
• Assist with patient transportation if eligible according to the company's policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data.
• Scan and file documents within 24 hours of the visit, including physician reports to referral sources.
• Communicate any changes regarding procedures and insurance identified during the patient visit to relevant internal parties and the patient record.
• Perform daily encounter checks to ensure reporting accuracy.
• Coordinate collection processing, maintenance, storage, retrieval, and distribution of medical records.
• Maintain logs of medical record releases and provide information to parties involved in research or studies involving patient care and service utilization.
• Oversee the movement of materials into and out of the office, including inventory shipments and deliveries.
• Perform other duties as assigned.

Requirements

• Bilingual in English and Spanish preferred.
• High School Diploma or GED required.

Qualifications

• 1-2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in using computers and related software such as Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle multiple tasks simultaneously.
• Ability to adapt to supporting software applications.

Skills

• EMR experience.
• MS Outlook and Excel experience.
• Excellent phone skills.

Benefits

This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave, and potential for performance-based bonuses depending on company and individual performance.

Pay

The hourly rate for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $23.00 - $27.00

Schedule

The role operates Monday through Saturday from 7:30am-4:00pm, with one Saturday per month.