Front Desk Coordinator

Description

We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.

Essential Duties

• Greet patients and visitors with a warm and welcoming demeanor
• Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
• Answer phone calls, take messages, and redirect calls as necessary
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Communicate effectively with patients, medical staff, and other team members
• Comfort patients by anticipating patients’ anxieties and answering patients’ questions
• Verify insurance information, process patient balances, and reconcile copayments daily
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintain cleanliness and organization of the front desk and reception area
• Maintain operations by following policies and procedures, reporting needed changes
• Aid with other administrative tasks as assigned by management

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office or healthcare setting preferred
• Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
• Proficiency in using scheduling software and electronic medical records (EMR) systems
• Ability to maintain professionalism and composure in stressful situations
• Ability to collaborate effectively with colleagues and contribute to a positive work environment
• Willingness to adapt to changing priorities and work schedules as needed

Benefits

Competitive salary commensurate with experience
Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays
Professional development opportunities
Positive and collaborative work environment

Physical Demands

• The employee is frequently required to walk, sit, use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal.
• The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs.
• The employee should be able to lift and move up to 25 lbs.
• The work environment is typically quiet to moderate with standard office noise levels.
• While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues.