Front Desk Coordinator

About the role

The Opportunity Embry-Riddle Aeronautical University is seeking a detail-oriented and service-focused Front Desk Coordinator to serve as the primary point of contact for daily operational and administrative functions. This role provides essential support to department operations by coordinating requests, managing front-facing services, supporting HR and Workday transactions, and ensuring a seamless experience for employees, students, and external partners. The ideal candidate is organized, responsive, and enjoys being a central resource who helps keep daily operations running smoothly through excellent customer service, attention to detail, and effective coordination.

Responsibilities

• Serve as the first point of contact by answering phones, responding to inquiries, and assisting visitors and external partners.
• Maintain and monitor general inboxes and incoming communications.
• Distribute incoming faxes, mail, and shipping notices.
• Provide first-line support for daily operational needs and requests.
• Submit, track, and coordinate IT service requests.
• Manage facilities and materials requests, including urgent or emergency needs.
• Cook up and manage catering orders, room reservations, and print shop requests.
• Submit office supply orders through Staples and manage related requests.
• Process EagleCard access requests for building entry.
• Support external business hospitality activities and engagements.
• Upload and maintain documents in Workday.
• Pull routine reports and data from Workday.
• Process employment verifications and employee information updates.
• Manage photo change requests and other routine HR system transactions.
• Support student loan forgiveness form submissions.
• Care for new hire box shipments and tracking.
• Manage volunteer forms and maintain tracking records.
• Initiate volunteer background check processes.
• Aid with onboarding logistics and related administrative support.
• Maintain process documentation for front desk and operational workflows.
• Identify recurring issues and communicate trends to leadership.
• Assist with special projects and additional operational needs as assigned.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1–3 years of administrative experience required. Experience providing customer service, coordinating office operations, managing administrative processes, or supporting daily business functions preferred.