Front Desk Coordinator - Alexandria, VA

About the role

At The Joint Chiropractic, we provide world-class service to every one of our patients and are looking for a driven individual to join our caring team. This position offers the opportunity to advance your career within a supportive and dynamic environment.

Responsibilities

• Provide excellent services to members and patients.
• Gain memberships to meet sales goals.
• Greet members and patients upon arrival.
• Check members and patients in to see the Chiropractor.
• Answer phone calls.
• Re-engage inactive members.
• Stay updated on membership options, packages, and promotions.
• Maintain the cleanliness of the clinic and organize the workspace.
• Confidently present and sell memberships and visit packages.
• Keep management informed of member concerns and follow their policies, procedures, and directions.
• Willing to learn and grow, accepting constructive criticism as a learning tool.

Requirements

• Driven to climb the company ladder.
• Possess a winning attitude.
• Have a high school diploma or equivalent (GED).
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate.
• Have strong phone and computer skills.
• Have at least one year of previous sales experience.
• Participate in marketing/sales opportunities to attract new patients.
• Be able to prioritize and perform multiple tasks.
• Educate patients on wellness offerings and services.
• Share personal Chiropractic experience and stories.
• Work cohesively with others in a fun and fast-paced environment.
• Have a strong customer service orientation and be able to communicate effectively with members and patients.
• Manage the flow of patients through the clinic in an organized manner.

Qualifications

• "˜Have a high school diploma or equivalent (GED).
• Able to stand and/or sit for long periods of time.
• Able to lift up to 50 pounds.

Skills

• Strong phone and computer skills.
• Confidence in presenting and selling memberships and visit packages.
• Customer service orientation.
• Ability to prioritize and manage multiple tasks.
• Knowledge of membership options, packages, and promotions.

Benefits

Depending on experience, pay range is $18/hr.

Schedule

Monday through Friday with flexibility to work weekends.