Front Desk Coordinator (31891)

Job Responsibilities

• Prep charts per Nurse direction.
• Greet patients – You are the face of the practice.
• Ensure that HIPAA regulations are followed at all times.
• Enter all demographic and insurance information accurately and completely.
• Collect co-pays or amounts due.
• Acknowledge all patients as they arrive and address them in a timely manner.
• Schedule patients for follow-up appointments.
• Schedule patients for recall appointments accurately.
• Distribute patient education as required and test/lab order slips as needed.
• Ensure patient has contact information for procedures/tests to be scheduled.
• Review your email multiple times throughout the day.
• Assist Physicians with locating information as needed (referring MD’s, etc.).
• Breakdown charts throughout the day, scanning/indexing all new information.
• Prepare charts for late day add-ons.
• Settle credit card machine and balance at end of day.
• Complete closing duties including locking money bag and preparing transport envelopes.
• Straighten front lobby mid-day and end of day or as needed.
• Train Front Desk staff when onboarding, learning new areas, work as a team to ensure everyone’s success.
• You are a team and must work cooperatively with your co-workers.
• Under the supervision of the manager, work with coworkers to ensure daily completion of responsibilities, assigning tasks as needed.
• Assist manager with additional tasks as delegated.
• Other duties as assigned.

Qualifications

• High school degree or GED required.
• Computer skills required.
• Scheduling and Front office experience preferred.
• Strong organizational skills.
• Strong communications skills, both oral and written.
• Phreesia, Veradigm (Allscripts) PM and EMR system experience preferred but be willing to train.

Physical Requirements

• Strength Required to push/pull, lift light objects less than 50 lb.
• Manual Dexterity Required to perform gross body coordination such as walking, stooping.
• Standing while performing tasks, carrying, and lifting objects.
• Required to perform simple motor skills and manipulative skills such as typing and writing.
• Mobility Required to sit for long periods of time. Required to walk and stand (including for long periods of time).
• Frequently required to remain in uncomfortable positions for long periods of time, such as bending over equipment, counters, tables, etc.
• Visual Discrimination Required to read computer screen.
• Hearing Required to hear normal sounds with some background noise when answering phones.

Mental Requirements

• Able to process great amounts of information, apply strong problem-solving skills and exercise good judgment.
• Ability to multi-task.

Travel Requirements

• Daily/weekly, required to travel between office locations for assignments and/or meetings.
• Occasional travel for meetings or conferences.