Front Desk Coordinator (31817)

About the role

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our Fairfield Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and continue to grow.

Responsibilities

• Providing Remarkable Patient Experience: Scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
• Attention to Detail: Composing, processing, and following up on electronic phone messages and alerts.
• Team Player: Answering quick questions via EMR that are appropriate for administrative staff.
• Process Insurance Authorizations When Required.
• Expertise: Monitoring schedule of assigned providers, noting and correcting errors as needed.

Requirements

• High School Diploma or Equivalent
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Exceptional interpersonal and customer service skills
• 3+ years of professional experience
• Prior front desk experience in a medical setting
• Experience with an EMR system is ideal, Epic experience is a plus

Qualifications

• Education: High school diploma or GED
• Experience: Minimum of two years of experience in a medical office, front office, or scheduling experience preferred
• Knowledge of clinic policies and procedures
• Knowledge of computer programs and applications
• Basic arithmetic to make calculations, balance, and reconcile figures, and make changes accurately
• Office equipment operation skills
• Filing and sorting materials correctly by alphabetic or numeric systems
• Flexibility in responding to changing demands
• Organizing and prioritizing tasks effectively

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

Monday to Friday, 9:00am – 5:30pm

Qualifications for Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Work Location

In person