Front Desk Concierge Full-Time

About the role

Work in Wellness at the New Yora Nordic Spa – Something New Is Taking Shape. Opening in November 2026, Yora Nordic Spa is a place to pause, reconnect and experience wellbeing through nature, hydrotherapy and authentic human connection. It is a space where our team will create thoughtful and welcoming experiences that help guests reconnect with themselves, with others and with the natural world around them. We are now building our founding team – the people who will bring Yora Nordic Spa to life and shape our culture from the very beginning. Working at Yora means working in wellness and contributing to a workplace and guest experience that are simple, inclusive, natural and social.

The Opportunity: The Front Desk Concierge will be part of Yora's founding Front Desk team, helping prepare the arrival, reception and retail experience that will welcome Yora Nordic Spa's first guests in November 2026. This role is anticipated to start between mid‑ and late October 2026. As one of the first people each guest meets, the Front Desk Concierge combines accurate reservations, arrivals, departures and payments with genuine human connection. Every greeting, conversation, recommendation and thoughtful gesture helps make the Yora experience feel simple, welcoming and effortless.

Responsibilities

• Welcome every guest with warmth, confidence and genuine conversation.
• Create smooth arrival and departure experiences that reflect Yora's standards and values.
• Complete reservations, check-ins, check-outs and payment transactions accurately.
• Provide accurate information about hydrotherapy, wellness experiences, treatments, memberships, retail and Bistro offerings.
• Anticipate guest needs and respond to questions with care and professionalism.
• Resolve routine guest concerns and appropriately escalate more complex situations.
• Support locker management, guest flow and wait-time expectations during busy periods.
• Keep reception, retail displays, waiting areas and Front Desk workstations clean, organized and ready for guests.
• Maintain accurate reservation records and protect guest information and confidentiality.
• Complete Front Desk opening, closing and shift checklists accurately and on time.
• Process cash and electronic payments accurately and follow established transaction procedures.
• Introduce guests to memberships, retail products, treatments, upgrades and promotions naturally through conversation.
• Communicate important guest information and operational updates clearly to teammates and leaders.
• Support teammates during busy periods and participate actively in training, coaching and continuous learning.

Requirements

• Previous guest-service, wellness, retail, tourism or similar customer-facing experience is preferred.