Front Desk Concierge

About the Role

Viticus Group is a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands‑on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application. Our mission is to bridge the gap between cutting‑edge science and real‑world practice, empowering professionals to apply what they learn in ways that improve lives, industries, and communities.

The Client Services Ambassador (CSA) provides outstanding customer service to the public and represents Viticus Group in a positive and professional manner. This role creates a welcoming environment, offers educational resources, and ensures a personalized experience for each client. The CSA reports to the Client Services Supervisor and must maintain professionalism in all interactions with clients and colleagues. Flexibility in scheduling is required, including up to 40 hours per week, possible overtime, and weekend and holiday shifts as necessary.

Responsibilities

• Assist clients with name badges, printing, and general administrative needs; provide beverage and snack service.
• Coordinate transportation services (rideshare, taxis, etc.) as needed.
• Obtain ServSafe Food Handler Certification (or equivalent) within 30 days of hire and comply with Tennessee Department of Health food‑safety guidelines.
• Maintain and stock coolers, snack areas, and storage spaces using FIFO practices; monitor inventory levels and order supplies within budget.
• Support the event calendar, assist with event setup, execution, breakdown, and ensure meals are delivered on time; manage digital signage.
• Communicate professionally with vendors and clients via phone and email; anticipate and address client needs, including special requests.
• Keep coffee stations and common areas clean, stocked, and well‑maintained; perform light housekeeping and sanitize surfaces.
• Support a team‑oriented environment through collaboration, task delegation, and independent organization of daily operations.
• Maintain a courteous, positive demeanor and adhere to all Viticus Group policies, including those specific to the Nashville location.
• Provide general support for marketing initiatives and assist in collecting data to evaluate marketing effectiveness.
• Assist with transportation logistics and scheduling for events and participants.
• Provide administrative and operational support across departments, including data entry and record maintenance.

Requirements

• High School diploma or equivalent.
• Minimum 2 years of experience in customer service.
• Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
• Excellent organizational, time‑management, and prioritization skills.
• Ability to work collaboratively with a diverse range of individuals.
• Strong work ethic: punctuality, initiative, dedication, and professional demeanor.
• Ability to remain calm and exercise sound judgment in difficult situations.
• Flexible schedule and year‑round availability, including overtime, weekends, and holidays.
• Neat and professional appearance.
• Commitment to upholding the organizational mission and vision.
• Ability to build and maintain positive relationships within and outside the organization.
• Independent work capability while managing multiple priorities.
• Excellent interpersonal skills and ability to foster supportive relationships.
• Passionate, compassionate, and professional at all times.
• Willingness and ability to travel for company‑related business, including events, trainings, and operational support.
• Knowledge of or willingness to learn food safety and sanitation practices consistent with Tennessee Department of Health guidelines.
• Valid driver’s license and ability to meet insurability requirements (if operating company or rental vehicles).
• ServSafe Food Handler Certification (or equivalent) required within 30 days of hire.

Physical Requirements

• Ability to sit, use hands and fingers, talk or hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lb.
• Ability to occasionally lift and carry up to 50 lb.
• Close vision required to see computer monitors, read documents, and operate copy/fax machines.
• Distance vision required to drive an automobile when driving is a job requirement.

Work Environment

• Indoors, climate‑controlled.
• Occasional exposure to outdoor weather conditions.
• Moderate noise levels typical of a business office and light traffic while driving.

Benefits

• Competitive and transparent salary.
• Full‑time medical, dental, vision, short‑ and long‑term disability, and life insurance (100 % employer‑paid).
• 401(k) with 3 % company match.
• Supportive and collaborative work culture.
• Ongoing professional development (workshops, conferences).
• Wellness programs and incentives.
• Employee recognition and appreciation events.
• Opportunity to make a meaningful impact in veterinary medicine and animal health.
• Work‑life balance with predictable scheduling and occasional flexibility.
• Fun workplace culture with holiday contests, team lunches, and other engaging activities.