Front Desk Concierge

About the role

Do you take pride in delivering exceptional service and creating memorable experiences for Members and guests? Are you known for your positive energy and warm smile? Do teammates count on you to keep things running smoothly? Do you enjoy being the first and last impression someone remembers?

Responsibilities

• Work with the Director of Youth Activities on sleeping room amenity strategy, culture, and services
• Absorb and assist Membership throughout their stay (service, travel, area attractions, etc.)
• Register Members/guests and assign rooms; comply with special requests whenever possible
• Absorb and assist with pre-registration and blocking of rooms for registration
• Check-in rooms into the Jonas Hotel System
• Know room location, types of rooms available, and room rates
• Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Process member/guest check-ins and outs, manage room keys
• Post and file all charges to Members'/guest accounts
• Answer the phone within the first three rings and always use proper telephone etiquette
• Processes mail, packages, and messages
• Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club
• Count the bank at the beginning and end of every shift
• Maintain cleanliness and neatness within the Front Desk area
• Make necessary purchases for all events and work with vendors, entertainment companies, etc., to reserve appropriate items
• Analyze member data to identify demographic trends of the youth member population
• Know and understand coat check operations; fill in when necessary/emergencies

Requirements

Minimum of two years of customer service or hospitality experience (front desk/rooms preferred)

College degree preferred

Working proficiency in Microsoft Excel, Word, Outlook, and Publisher

A service mindset, attention to detail, and strong communication skills

Qualifications

Not specified

Skills

Not specified

Benefits

Part-time position - 2 -3 shifts per week

Complimentary meals and parking

Health, Dental, and Vision Insurance (available to full-time and part-time Team Members)

Flexible Spending Accounts (FSA)

401(k) with employer match

Employee discounts on Golf, Tennis, Fitness apparel, and more

Pay

TBD

Schedule

TBD