Front Desk Concierge

About the role

The Concierge contributes to AHF by presenting a friendly, helpful face to patients, people seeking testing, primary or pharmacy patrons.

Responsibilities

• Greet patients courteously and sensitively, assisting with their needs.
• Provide standout service that enhances AHF’s reputation, encourages continued use of AHF Wellness Centers, and generates referrals.
• Pay close attention to detail when assessing patient needs.
• Act as an active listener, asking open‑ended questions to better understand patient needs.
• Lend a helpful hand when needed, viewing the role as collaborative rather than exclusive.
• Give feedback to managers on how service could be improved to help the team enhance its contribution.
• Act as a passionate advocate for AHF’s top initiatives.
• Keep AHF’s Core Values and Mission top of mind in all actions.
• Remain nimble and adaptable in a dynamic environment to deliver the best client experience and support a positive workplace.
• Work as part of a close‑knit team at AHF Atlanta, adapting to various situations with ease and remaining flexible.