Front Desk & Community Engagement Coordinator (Part-Time)

Core Responsibilities

• Serve as the primary front desk representative, greeting and assisting all visitors, residents, and partners.
• Maintain a welcoming, safe, and organized reception area.
• Answer phones, manage inquiries, and route calls appropriately.
• Provide general information about ACHIEVEability programs and services.
• Support a positive, respectful environment and assist with basic de-escalation as needed.
• Conduct initial participant intake, including data collection and basic needs assessment.
• Enter and maintain accurate participant information in databases and Excel spreadsheets.
• Track participant interactions, referrals, and follow-up activities using spreadsheets and internal systems.
• Support follow-up communication with participants to ensure connection to services.
• Generate basic reports or summaries from tracking spreadsheets as needed.
• Coordinate with internal staff and external partners to support service delivery.
• Assist with scheduling appointments, referrals, and partner visits.
• Maintain and update partner contact lists and resource spreadsheets.
• Support communication with community-based organizations and service providers.
• Support logistics for on-site events, workshops, and community activities.
• Aid in event setup, check-in, and participant engagement.
• Maintain attendance logs and event data using spreadsheets.
• Provide general administrative and operational support to program teams.

Skills & Competencies

• Customer service orientation with a welcoming and professional demeanor.
• Ability to de-escalate situations and respond calmly under pressure.
• Strong organizational and multitasking skills.
• Solution oriented mindset with effective communication skills.
• Comfort working with spreadsheets and tracking data accurately.
• Ability to build positive relationships with community members and partners.
• Commitment to ACHIEVEability's mission and community impact.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in customer service, front desk, or community-facing roles.
• Basic to intermediate proficiency in Microsoft Excel (data entry, organizing spreadsheets, tracking).
• Strong interpersonal and communication skills.