Front Desk Clinical Receptionist

Duties/Responsibilities

• Coordinates and schedules appointments for multiple departments including medical, mental health, and SUDP counselors.
• Affords assistance and informs clients regarding the established treatment process, maintaining confidentiality and ensuring full compliance with all HIPAA regulations.
• Processes new walk-ins on a timely basis, by requesting completed applications and medical information, verifying, and clarifying information, and explaining admissions criteria.
• Helps coordinate schedule for walk-in appointments by working directly with the SUDPs, mental health, and medical scheduling.
• Utilizes Electronic Health Record (EHR) to place information updates and appointment reminders into the client kiosk.
• Provides training and assistance to clients in the use and functionality of the kiosk program.
• Maintains inventory, orders, and distributes office supplies and/or equipment for the front desk.
• Guides children through play activities and remains active participant with the children through all activities (i.e., reading, drawing, coloring).
• Practices patience and positive attitude with childhood behavior and corrects inappropriate behavior with accordance with established practices and guidelines.
• Maintains child watch area in an orderly manner ensuring that daily sanitizing/cleaning and basic health and safety codes are always met.
• Stays aware and ready to implement all safety precautions and emergency procedures when necessary.
• Covers screening station for the Security department when needed.

Qualifications

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Ability to work in a cross-cultural environment, understands the social and cultural context of the patients at the didgwalic Wellness Center.
• Understands the role of trauma, historical, community, family, and personal experience in wellness and recovery.
• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (HIPAA and 42 CFR part 2).
• Effective communication; written, verbal, and interpersonal skills, including conflict resolution.
• Proficient with Microsoft Office Suite and other related programs.
• Knowledge of basic care principals of infants, toddlers, and pre-school children including administering to injuries and illnesses common to young children.