Front Desk Clerk/Sheraton Minneapolis West

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance

• Assist in pre-registration and blocking of reservations when necessary.

Financial Management

• Promptly, accurately and efficiently know how and where to post all charges.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

Reservation Handling

• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Should be able to take reservations in approximately 2 minutes.

Cancellation and Relocation Procedures

• Know and follow cancellation procedures and relocation procedures when necessary.