Front Desk Clerk (PT/Weekends Only)

Job Summary

The primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction.

Responsibilities

• Warmly greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowingly respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.

Benefits

• 401k with matching
• Extensive travel, golf, F&B, and retail discounts

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to accommodate hotel operations.

Qualifications

• High school diploma or equivalent
• Experience in hospitality or related field preferred
• Excellent communication skills
• Ability to handle multiple tasks and prioritize effectively
• Positive attitude and strong customer service skills

Skills

• Knowledge of hotel operations and policies
• Proficiency in Microsoft Office
• Strong interpersonal and problem-solving skills

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact on our sales strategy and customer experience. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• 401k with matching
• Extensive travel, golf, F&B, and retail discounts
• And much more!

If you're ready to elevate your career in hospitality sales and be part of a team that strives for excellence, we'd love to hear from you! Apply now to join Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill and help us continue our tradition of excellence.