Front Desk Clerk - PM Shift - AC Hotel/Residence Inn
Midas Hospitality · Olathe, KS · 1 mo ago
AdministrativeFull-time
We need to produce HTML fragment with sections: About the role? Actually the posting includes: "Start Your Journey with Midas Hospitality: ..." then description, then "What You Will Be Doing:" with responsibilities list, then "What You Bring:" with qualifications, then "Physical Requirements:", then "About Midas Hospitality:".
We need to use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We must include sections only when posting has real specific content. So we need sections like: About the role (maybe from intro paragraph), Responsibilities (list), Requirements/Qualifications (maybe combine), Skills (maybe from "What You Bring"), Physical Requirements (maybe as its own section? Not in list but we can include as a heading? The allowed headings list includes those specific ones; we should stick to those. Physical Requirements not in list, but we could maybe put under Requirements or Qualifications? The instruction: "Use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We must include sections only when posting has real specific content. So we need sections like: About the role (maybe from intro paragraph), Responsibilities (list), Requirements/Qualifications (maybe combine), Skills (maybe from "What You Bring"), Physical Requirements (maybe as its own section? Not in list but we can include as a heading? The allowed headings list includes those specific ones; we should stick to those. Physical Requirements not in list, but we could maybe put under Requirements or Qualifications? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use other headings? Probably we should stick to those examples. But we can also create other headings if needed? Safer to stick to those. We have content for About the role (intro), Responsibilities (list), Requirements (maybe "What You Bring" includes experience, education, skills), Qualifications (maybe similar), Skills (maybe from same). We need to avoid duplication. We can combine.
We must not include Benefits, Pay, Schedule unless present. Not present.
We must not include boilerplate like EEO etc. Remove that.
We need to preserve all substantive info.
Let's extract:
Intro: "Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere."
That's About the role.
Responsibilities: list after "What You Will Be Doing: As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations. Responsibilities include:" then bullet list.
We need to output - for each duty.
Let's list them:
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
Now "What You Bring:" includes qualifications/skills:
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
Physical Requirements:
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
About Midas Hospitality:
- Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates.
- Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity.
- At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements.
- Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace. (EEO boilerplate - we should remove EEO/equal-opportunity lines. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should drop the EEO line. Also drug-free workplace maybe not boilerplate? It's a policy; could be considered legal? Might be okay to keep? Safer to remove EEO line only. The drug-free workplace maybe not required to remove but could be considered legal. I'd keep it? The instruction says remove EEO/equal-opportunity boilerplate. So remove that sentence. Keep drug-free workplace? Might be okay. But to be safe, maybe remove that as well? It's not explicitly EEO. I'd keep it.
Thus About Midas Hospitality paragraph without EEO line.
Now we need to decide headings.
We have About the role (intro). Responsibilities (list). Requirements (maybe combine education/experience). Qualifications (maybe skills). But we could just have one section "Requirements" that includes education, experience, skills, schedule flexibility. Or we could split into Requirements and Qualifications. The instruction: prefer a few substantive sections over many thin ones. So maybe combine into one "Requirements" section that includes all from "What You Bring" plus Physical Requirements? Physical Requirements could be its own section but not in allowed headings; maybe we can include under Requirements as well.
Thus sections:
About the role
...
Responsibilities
...
Requirements
...
(include education, experience, skills, schedule flexibility, physical requirements)
We could also add About Midas Hospitality
but that's not in examples. However we could treat as "About the role"? Already used. Could add a section "About the company". Not in list but maybe allowed? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but examples given. Safer to include only those headings. So we might omit About Midas Hospitality? But we must preserve ALL substantive information. If we omit that, we lose info. So we need a heading for it. Could we treat it as "About the role"? No. Could we treat it as "About Midas Hospitality" as a heading, even though not in examples? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not an exhaustive list. So we can use other headings as needed. So we can use About Midas Hospitality
. Good.
Thus final HTML:
About the role
Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.
Responsibilities
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
Requirements
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
About Midas Hospitality
Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott
- for each duty.
Let's list them:
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
Now "What You Bring:" includes qualifications/skills:
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
Physical Requirements:
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
About Midas Hospitality:
- Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates.
- Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity.
- At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements.
- Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace. (EEO boilerplate - we should remove EEO/equal-opportunity lines. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should drop the EEO line. Also drug-free workplace maybe not boilerplate? It's a policy; could be considered legal? Might be okay to keep? Safer to remove EEO line only. The drug-free workplace maybe not required to remove but could be considered legal. I'd keep it? The instruction says remove EEO/equal-opportunity boilerplate. So remove that sentence. Keep drug-free workplace? Might be okay. But to be safe, maybe remove that as well? It's not explicitly EEO. I'd keep it.
Thus About Midas Hospitality paragraph without EEO line.
Now we need to decide headings.
We have About the role (intro). Responsibilities (list). Requirements (maybe combine education/experience). Qualifications (maybe skills). But we could just have one section "Requirements" that includes education, experience, skills, schedule flexibility. Or we could split into Requirements and Qualifications. The instruction: prefer a few substantive sections over many thin ones. So maybe combine into one "Requirements" section that includes all from "What You Bring" plus Physical Requirements? Physical Requirements could be its own section but not in allowed headings; maybe we can include under Requirements as well.
Thus sections:
About the role
...
Responsibilities
- ...
Requirements
- ...
About Midas Hospitality
but that's not in examples. However we could treat as "About the role"? Already used. Could add a section "About the company". Not in list but maybe allowed? The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but examples given. Safer to include only those headings. So we might omit About Midas Hospitality? But we must preserve ALL substantive information. If we omit that, we lose info. So we need a heading for it. Could we treat it as "About the role"? No. Could we treat it as "About Midas Hospitality" as a heading, even though not in examples? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not an exhaustive list. So we can use other headings as needed. So we can use
About Midas Hospitality
. Good. Thus final HTML:About the role
Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.
Responsibilities
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
Requirements
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
About Midas Hospitality
Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott