Front Desk Clerk/Night Auditor- Clarion Inn at Destination Daytona

About the role

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, the company provides excellent service to customers and team members across 60+ locations in multiple states. Teddy Morse’s Daytona Harley‑Davidson, part of the group, is seeking a full‑time Front Desk Clerk/Night Auditor for the Clarion Inn at Destination Daytona.

Responsibilities

• Ensure an environment of high standards of customer service and quality for guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Assist in pre‑registration and blocking of rooms for incoming reservations.
• Adhere to proper credit, check‑cashing, and cash‑handling policies and procedures.
• Resolve guest‑related problems quickly, efficiently, and courteously.
• Understand and track room status.
• Maintain a working knowledge of the reservations department.
• Take same‑day and future reservations as needed.
• Know cancellation and guest check‑out procedures.
• Be familiar with room locations, types, and rates.
• Use suggestive selling techniques to promote rooms and other hotel services.
• Communicate with housekeeping and maintenance to ensure room availability according to forecast.
• Receive shift information and pass pertinent details to the incoming shift.
• Post and file all charges to guest, master, and city ledger accounts.
• Follow procedures for issuing and closing safe deposit boxes.
• Answer the telephone within three rings with a smile, handling inquiries or transferring as needed.
• Report unusual occurrences or requests to the Front Office Manager or MOD on duty.
• Know all safety and emergency procedures and be aware of accident‑prevention policies.
• Maintain cleanliness and neatness of the front desk area.
• Adapt to shift changes as business demands require.
• Attend department meetings as scheduled.
• Work closely with all hotel departments.
• Engage positively with every employee and guest.
• Perform or coordinate other tasks assigned by the Front Office Manager.
• Exemplify the Forbes Hamilton Standards of Excellence.

Qualifications

• Hotel front desk experience preferred.
• Great customer service skills required.
• Additional hours available during training.
• Excellent verbal, comprehension, listening, and problem‑solving abilities.
• Strong interpersonal and time‑management skills.
• Adaptability to changing situations.
• Understanding of front‑office equipment operation.
• Sound computer skills with working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Benefits

• Weekly pay with uncapped earning potential (bonuses, commissions, etc.).
• 401(k) with company match.
• Competitive health benefits including medical, dental, and vision.
• Supplemental insurance options, life insurance, short‑term disability, and long‑term disability.
• Employee Assistance Program.
• Quarterly wellness program.
• Vacation pay, sick pay, and six paid holidays each calendar year.
• Employee Purchase Program – discounts on vehicles, parts, and service.
• Employee Referral Program – rewards for referring friends.
• Community involvement through Ed Morse Cares.
• Unlimited career potential with opportunities across multiple states and over 30 brands.
• Ongoing education – manufacturer and product‑knowledge training.

Pay

• Weekly pay.
• Uncapped earning potential through bonuses, commissions, and other incentives.