Front Desk Clerk, Holiday Inn Estes Park
Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at Holiday Inn Estes Park in Estes Park, Colorado.
About the role
As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.
Responsibilities
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
Requirements
- Good interpersonal communication skills in person and by phone
- Previous customer service experience is beneficial
- Ability to multitask, function in a professional manner under pressure from guests and supervisors
- No high school diploma or GED required
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Pay
$18.50 - $19.50 / hour
Benefits
- Health, dental, and vision insurance*
- 401(k) with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- 50% off food & beverages
- 20% off retail items
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
- Dorm-style housing available for $85/week, including wi-fi and all utilities
- Low-cost off-site laundry facility
*Available for full-time, year-round team members
Schedule
- Evenings
- Days
- Weekends
- M-F
- Holidays
- Overnight
- OT as needed
About the location
Holiday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting.
- Access to hiking and backcountry skiing in Rocky Mountain National Park
- Rock climbing in Performance Park
- Mountain biking in Hermit Park
- Horseback riding, nature watching, camping, fishing, and much more!
About the company
Delaware North is a family-owned company with 100+ years of history. Our operations span the world, offering unique paths to growth and success. We pride ourselves on giving the world great times in great places, with jobs in iconic sports arenas, stunning national parks, exciting casinos, and more.