FRONT DESK CLERK

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• Makes, confirms and cancels reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Makes restaurant, transportation or entertainment reservations for guests.
• Deposits guests’ valuables in hotel safe or safe-deposit box.
• Makes complimentary flowers or Champaign for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Qualifications

High school diploma or equivalent. Previous experience in a hospitality setting preferred. Must be able to communicate effectively with guests and co-workers. Must be able to perform tasks requiring physical effort, including standing, walking, bending, reaching, lifting, pushing, pulling, and carrying up to 25 pounds. Must be able to lift and carry bags and luggage weighing up to 50 pounds. Must be able to operate a computer and other hotel equipment. Must be able to read, write, speak and understand English.