Front Desk Clerk

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Assigns guest accommodations in accordance with current procedures.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Accepts same day and advance reservations as required.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Maintain ongoing knowledge of all property services and entertainment opportunities.

Qualifications

• Ability to communicate effectively at all times with customers, as well as all levels of employees.
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Ability to effectively use a computer to access, understand and input customer information.

Skills

• Knowledge of AS/400 hotel computer system.
• Adding machine skills.
• Credit card machine proficiency.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.