Front Desk Clerk

ThatStartupJob svg]:text-[20px] text-charcoal-50 mr-2"> Search all of ThatStartupJob svg]:text-[20px] text-charcoal-50 mr-2"> Sub Search in this sub Home EXPLOREAll JobsRemote JobsSearch by Title AREAMassachusettsNew YorkTexasWashington D.C.View all SUBWeb 3.0 JobsiOS Developer JobsFront End Developer Remote Jobs WHO ARE WEAbout UsContact UsBlogCreditsCareersPrivacyCookie Policy All Jobs Front Desk Clerk Front Desk Clerk CompanyMoody National Companies LocationRound Rock, Texas, United States TypeOnsite h3]:text-[17px] [&>h3]:font-bold [&>p]:mb-5 [&>ul]:list-disc [&>ul>li]:ml-8"> At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible. Are you a multi-tasker looking for an opportunity to work in a fast-paced environment? Do you enjoy talking to people? If so - we want you to join our team today!!! The Aloft Austin Round Rock, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions. All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision). Essential Functions: Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities. Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures. Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures. Accurately complete any logs/reports as specified by management. Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures. Other duties as assigned. Job Specifications Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel. Excellent interpersonal, written/verbal communication and telephone etiquette skills. Intermediate proficiency with Front Desk computer systems Excellent command of the English language; second language proficiency desirable. Excellent time management skills and ability to multi-task and prioritize work Excellent written and verbal communication skills Exceptional problem solving skills Ability to maintain customer focus Excellent organizational and planning skills Ability to work well in a team environment Ability to follow corporate standards and procedures Experience And Education High School education or equivalent work experience. 1+ years of experience as a Front Desk Clerk or other customer service position. Minimum training required per year as assigned by the company Any additional training required by manager Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors. Life at Moody National Companies Real Estate Thrive Here & What We Value Emphasis on providing excellent customer servicePositive and supportive team cultureOpportunities for career growth and advancementTrust, respect, and hard work are top prioritiesCompetitive pay, flexible scheduling opportunities, paid holidayer and 401(k) with Employer Match for fulltime associatesEncouraging people to reach higher, learn more, and live up to their potentialDelivering customers the best real estate solutions possibleMaintaining a collaborative work environmentCommitment to safety and security measures in the workplaceRecognition for outstanding performance View more Your tracker settings We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. 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