Front Desk Clerk

About the role

Join the DelMonte Hotel Group team as a Front Desk Clerk and play a key role in ensuring a great guest and colleague experience. We offer competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone, post charges (e.g., room, food, telephone), compute bills, collect payment, and make change for guests.
• Make and confirm reservations, monitor room availability, and block rooms.
• Program wake-up calls and handle guest mail and messages.
• Perform check-out services and open/close shifts, including cash drops.
• Maintain market stock and coffee area as needed.
• Provide information about hotel services (e.g., restaurant, lounge, room service) and local area directions.
• Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
• Check lobby fixtures, equipment, and conditions (e.g., lights, heating/cooling, furniture) for proper operation and report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of the area (Fairfield Inn only).

Requirements

• 1 to 3 months of related experience; or equivalent combination of education and experience.
• High school diploma or general education degree (GED).
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills and ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Maintain a valid Driver’s License with no major violations.

Benefits

• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

Pay

$16.00 - $16.25 per hour (varies by location).