FRONT DESK CLERK

About the role

The front desk clerk is responsible for processing patient clerical and billing information through Front Desk Intake and Discharge. This includes verifying insurance and collecting co-payments and co-insurance amounts, gathering charts and paperwork for the visit, reviewing the superbill for accuracy, processing the superbill in the billing system, and collecting any remaining balances due by the patient. It also includes assisting with other clerical and patient related requests made by co-workers and management.

Responsibilities

• Process patient clerical and billing information via Front Desk Intake and Discharge
• Verify insurance and collect co-payments and co-insurance amounts
• Gather charts and paperwork for the visit
• Review the superbill for accuracy
• Process the superbill in the billing system
• Collect any remaining balances due by the patient
• Assist with other clerical and patient‑related requests from co‑workers and management

Requirements

• High school diploma or equivalent required
• Medical assistant program completion preferred
• Two years front desk or customer service experience preferably in a medical office
• Ability to stand, walk, sit, and converse most of the day
• Ability to carry relatively light materials and exert up to 20 pounds of force frequently (pushing, pulling, reaching)
• Operate office equipment including computer, fax, and telephone
• OSHA Category I: duties performed routinely require exposure to blood, body fluid and tissue

Skills

• Bilingual preferred (English/Spanish)
• Experience using a computer, keyboard and mouse
• Strong interpersonal and communication skills
• Calm, professional attitude in stressful situations
• High level of ethics in maintaining patient confidentiality
• Ability to handle multiple tasks simultaneously
• Good listening skills, alert, analytic ability, problem‑solving ability with use of creative skills
• Good memory and concentration, good judgment, initiative and patience
• Communicate with patients, physicians, and other staff in verbal and written form