Front Desk Cashier

Primary Responsibilities

• Greets guests in courteous, friendly manner.
• Handles check in/check out procedures for each hotel guest.
• Handles special requests in a manner that ensures guest satisfaction.
• Ensures prompt, accurate and professional service to guests.
• Identifies and resolves guest concerns.
• Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.

Additional Responsibilities

None Listed.

Knowledge and Skill Requirements

• Basic reading, writing, and arithmetic skills required.
• Must be able to communicate effectively in English in both written and verbal form.
• One year of Hotel Front Desk Services preferred.
• Must be able to handle multiple tasks and duties simultaneously.
• Knowledge of Microsoft Office and telephone protocol.
• Computer literate with emphasis on Word and Excel.
• Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system).
• Duties require professional verbal and written communication skills.
• Position requires attention to detail and excellent organizational skills.
• Strong interpersonal and communication skills.
• Must be able to maintain a pleasant and professional tone and demeanor during emergency situations.

Working Conditions

• May be required to work weekends, evenings, early mornings and holidays.
• Must work calmly and under stress when the volume of business increases.
• Must be able to stand for extended periods of time.
• Must be able to tolerate areas containing secondary smoke and high noise levels.