Front Desk (Brockton)

KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices across multiple states. Our mission is to provide high-quality dental services in first-class facilities to underserved communities, delivering the highest level of patient satisfaction.

About the role

We are hiring Receptionists to join our talented and dedicated team in Brockton, MA. This position focuses on scheduling appointments, supporting operational goals, and providing excellent customer service. We are interested in training those seeking to become Dental Assistants through our On-The-Job Trained (OJT) Program.

Responsibilities

• Maintain a high level of customer service at all times
• Work as part of a team with emphasis on communication
• Schedule patient appointments per month and daily patient goals
• Answer phones and confirm appointments
• Greet and check-in patients
• Accurately verify dental benefits
• Maintain detailed patient records in a fast-paced environment
• Collect payments, co-payments, and deductibles
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Requirements

• Customer Service experience
• A minimum of 1 year of recent work experience
• Dentrix and/or Eaglesoft (preferred)
• Cape Verdean Creole (preferred)

We are also interested in training those seeking to become Dental Assistants and/or Office Managers.

Benefits

• Competitive compensation
• Medical & Vision Insurance
• Free dental treatment at our locations
• PTO
• 401K