Front desk/Billing Receptionist/Office manager

Responsibilities

• Welcome patients and visitors with a friendly and professional demeanor.
• Check-in patients, verify insurance information, and update patient records accurately.
• Schedule appointments and manage appointment calendars for healthcare providers.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Care for patient relations and communication, handling inquiries, concerns, and complaints professionally and promptly.
• Maintain a clean and organized front desk area and waiting room for a positive patient experience.
• Oversee day-to-day office operations and ensure smooth workflow.
• Manage office supplies, equipment maintenance, and vendor relationships.
• Train and supervise administrative staff members to ensure efficient front desk operations.
• Cook up staff schedules and manage time-off requests.
• Aid with administrative tasks such as filing, data entry, and correspondence.
• Process patient billing statements, claims, and payments accurately and efficiently.
• Verify insurance coverage, submit claims, and follow up on outstanding accounts receivable.
• Address billing inquiries from patients, insurance companies, and third-party payers.
• Monitor billing reports, identify billing errors, and reconcile discrepancies.
• Ensure compliance with billing regulations, including HIPAA and insurance guidelines.
• Prepare and maintain reports related to front desk activities, office management, and billing.
• Update and maintain electronic health records (EHR) and patient databases accurately.
• Aid with documenting office policies, procedures, and training materials.

Qualifications

• A high school diploma or equivalent; an associate or bachelor's degree preferred.
• Proven experience in medical reception, front desk coordination, office management, and medical billing.
• Strong knowledge of medical terminology, insurance billing procedures, and electronic health records (EHR) systems.
• Proficient in computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and billing software.
• Excellent communication, interpersonal, and customer service skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of HIPAA regulations and patient privacy laws.
• Experience in supervising or training staff members is a plus.
• Flexibility to work occasional evenings or weekends as needed.