Front Desk + Bike Handler - San Francisco

About the role

This role encompasses a combination of duties including: completing friendly and personable checkins at the front desk, coordinating with guests for a streamlined checkin process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more.

Responsibilities

• Provide high level customer service and hospitality to clients
• Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
• Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
• Greet and welcome guests as they enter and depart
• Upsell services during interactions while maintaining a friendly exchange
• Answer questions and address complaints while communicating with the team and management appropriately
• Greeting customers and assisting customers with adjusting their bike rentals
• Stacking, moving and lifting bikes throughout a fast-paced and active shift
• Communicate with team about any issues or concerns
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Maintain a positive attitude and take initiative
• Provide support to the tour guides to ensure a successful tour checkin process
• Maintain product knowledge for our locations and services
• Maintain brand standards for the business across all categories including appearance, atmosphere and culture
• Open to learning and adapting
• Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Requirements

• Paid overtime may be required during peak periods
• Please include in your resume any relevant experience you have with bike riding, bike handling, or retail sales
• Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday
• All employees are expected to be available to work peak shifts during our busier season (March-November)
• Additional working hours will be available beyond part-time for those interested

Qualifications

• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Skills

• Customer service
• Front desk operations
• Bike handling
• Equipment distribution
• Customer complaint resolution
• Team coordination

Benefits

• Paid overtime during peak periods
• Opportunity for additional working hours beyond part-time

Pay

• Not specified

Schedule

• Part-time schedule with at least 25 hours per week, including at least one Saturday or Sunday
• Available to work peak shifts during the busier season (March-November)

Location

San Francisco, CA