Front Desk + Bike Handler - Miami Beach

About the role

This role encompasses a combination of duties including: completing friendly and personable checkins at the front desk, coordinating with guests for a streamlined checkin process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more.

Responsibilities

• Provide high level customer service and hospitality to clients
• Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
• Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
• Greet and welcome guests as they enter and depart
• Upsell services during interactions while maintaining a friendly exchange
• Answer questions and address complaints while communicating with the team and management appropriately
• Greeting customers and assisting customers with adjusting their bike rentals
• Stacking, moving and lifting bikes throughout a fast-paced and active shift
• Communicate with team about any issues or concerns
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Maintain a positive attitude and take initiative
• Provide support to the tour guides to ensure a successful tour checkin process
• Maintain product knowledge for our locations and services
• Maintain brand standards for the business across all categories including appearance, atmosphere and culture
• Open to learning and adapting
• Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Requirements

• Paid overtime may be required during peak periods
• Please include in your resume any relevant experience you have with bike riding, bike handling, or retail sales
• Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday
• All employees are expected to be available to work peak shifts during our busier season (March-November)
• Additional working hours may be available beyond part-time for those interested

Qualifications

• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Skills

• Customer service
• Operations
• Tourism

Benefits

• Paid overtime may be required during peak periods

Pay

• Details TBD

Schedule

• Part-time schedule with at least 25 hours per week, including at least one Saturday or Sunday
• Additional working hours may be available beyond part-time for those interested

Locations

• May vary from time to time for events

Inclusion & Diversity

At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.