Front Desk - Bellperson Multi Department - Grand Desert Resort

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the role

This Multi-Functional Resort Associate position combines responsibilities for the Front Desk, Bell, and PBX operator roles. The role ensures all owners, guests, and associates receive our Hospitality with Heart service across multiple resort operations.

Responsibilities

• Perform daily Guest Services functions such as guest check-in and check-out, answering phones, completing shift checklists, and posting charges for copies, laundry, food & beverage, and convenience store outlets.
• Make, confirm, and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations.
• Respond courteously, efficiently, and professionally to guest service requests. Direct owner and guest requests to the correct department.
• Perform light administrative duties such as sending email correspondence, using office equipment, posting in Teams, and using Microsoft Office.
• Perform PBX functions when needed.
• Fill in for the Recreation Department when needed.
• Assist with the Bell Person Department when needed.

Requirements

• Organizational skills.
• Excellent communication skills.
• Ability to acquire job skills and learn company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence, and memos.
• High priority on customer service.
• Ability to solve problems with minimal supervision.
• Ability to read, write, and understand English.
• Basic office skills, including math and proper cash handling procedures.
• Professional appearance and a positive, can-do attitude toward all guests and staff.
• Ability to multi-task and work in a fast-paced environment.
• People-oriented and able to work independently or with others as needed.
• Detail-oriented.

Skills

• Basic computer skills.
• Ability to use basic office equipment including fax, copier, and printers.
• Microsoft Office: Word, Excel, Outlook.
• Key systems experience.

Experience equivalent to the education requirement may be accepted in lieu of formal education.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law. Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time off, parental leave, and holidays (eligibility requirements apply; speak to your recruiter for details).
• Wish Day: Paid time to volunteer at an approved organization of your choice.
• 401k with employer match (subject to eligibility requirements, including tenure; speak to your recruiter for details).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.