Front Desk Attendant Part Time/Full Time 3pm-11pm, 11pm-7am
Hotel Royal Oak · Royal Oak, MI · 4 wk ago
On-siteCustomer Service$18/hrFull-time
About the role
The Role We're looking for a dependable, guest-focused Front Desk Attendant to join our team. This role is the face of the hotel, handling check-ins, guest interactions, and helping create a seamless and memorable stay. This position is available for both afternoon/evening (3PM-11PM) and overnight (11PM-7AM) shifts.
Responsibilities
- Welcome guests with a confident, friendly, and professional presence
- Check guests in and out using our PMS system
- Handle guest requests, questions, and problem resolution in real time
- Support bar service, room service, and lobby experience when needed
- Maintain cleanliness and presentation of the front desk and lobby
- Monitor property activity and ensure a safe, secure environment (especially overnight)
- Communicate clearly with team members across shifts
Requirements
- Strong reliability and punctuality (non-negotiable)
- Excellent communication and people skills
- Able to stay calm and solution-oriented under pressure
- Hospitality or customer service experience preferred
- Bartending or bar knowledge is a plus (we can train the right person)
- Comfortable working independently, especially for overnight shifts
- Must be 21+
Benefits
- Unique boutique hotel environment (music, events, social atmosphere)
- Opportunity to learn both hotel operations and bar service
- Flexible scheduling (part-time or full-time roles available)
- Compensation: $18 an hour starting
- Opportunity for tips