Front Desk Attendant

Responsibilities

• Provide excellent personalized service.
• Be the first point of contact for clients at The Children’s Institute regarding care navigation.
• Respond to client inquiries to promote CI comprehensive services to meet clients’ needs or potential client needs.
• Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
• Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
• Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
• Accurately input client demographic and insurance information into EMR’s.
• Obtain initial prescriptions for all scheduled services per organizational guidelines.
• Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
• Help families navigate through systems of care!

Qualifications

• A high school diploma or GED preferred.
• A minimum of three years of healthcare or customer service experience required.
• Certification in CPR, First Aid, Child Abuse (training will be provided).
• Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance.

Benefits

• Medical and Prescription insurance-Choice of two health plans and networks.
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays.
• Medical, Bereavement, Educational, & Personal Leaves.
• Parental leave (birth & adoption) paid-6 weeks.
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year.
• Student Loan Refinancing Program.
• Public Service Loan Forgiveness Program – CI qualifies as non-profit.
• Education Assistance/Tuition Reimbursement.
• Professional Development/CEU’s.
• Life and Short- & Long-Term Disability insurance.
• Credit Union.
• Team Member Recognition Events.
• Referral bonus.
• CPR-employer paid.
• Travel mileage reimbursement at federal rate.

About the Role

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

Schedule

Full Time; Monday, Wednesday, Friday 8:30am-5:00pm Tuesday and Thursday 10:30am - 7pm

Pay

N/A