Front Desk Attendant
Sportime | John McEnroe Tennis Academy · New York, NY · 3 wk ago
On-siteAdministrative$24/hrFull-time
Responsibilities
- Establish and maintain 5 star rapport with all members and guests entering and exiting the club as well as via phone and any other contact.
- Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
- Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
- Responsible to make absolutely certain that closing procedures are followed each night
- Towel supply laundered, dried, replenished and monitored.
- Maintain neat and well-stocked work area for efficient desk operation and customer service
- Assist with courtesy calls and balance due
- Answers incoming telephone calls and transfer them to the appropriate party
- Schedule court reservations, private lessons
- Develop and maintain cooperative work relationships with others
- Complete daily reports and any special projects as assigned
Requirements
- High school Diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
- Excellent guest service skills
- Solid computer skills (Microsoft applications) a MUST
- Ability to listen to and understand information
- Ability to communicate verbally and in writing so that others will understand
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
- Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
Qualifications
- Schedule: Full-time, weeknights and weekend availability
- Salary: $24.00 per hour commensurate with experience
- Benefits:
- Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
- Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
- 401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
- Note to Recruiters and Placement Agencies: Sportime Clubs, LLCdoes not accept unsolicited agency resumes from Recruiters or Placement Agencies and will not pay fees to any third party organization associated with such resumes. Please do not forward unsolicited agency resumes to Sportime’s website or to any Sportime Clubs, LLC employee
Skills
- High school Diploma or equivalent
- Microsoft applications
- Clear, correct message recording
- Familiarity with Broadview phone system
- Customer service skills
- Computer skills
- Listening skills
- Verbal communication skills
- Understanding information
- Working under pressure
- Multi-tasking
- Confidentiality
- Constructive and cooperative working relationships
Benefits
- Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
- Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
- 401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.