Front Desk Attendant

About the role

Lone Mountain Ranch is a hospitality establishment located in Big Sky, Montana. Known for its authentic Western hospitality, exceptional dining, outdoor adventures, and memorable guest experiences, the Ranch values the contributions of its staff to preserve its history and natural surroundings.

Responsibilities

• Welcome guests with warmth and professionalism while providing efficient check-in and check-out experiences.
• Assist guests with questions, recommendations, reservations, and itinerary planning throughout their stay.
• Collapse unexpected challenges, and share local recommendations.
• Maintain accurate guest information using the Property Management System and other operational software.
• Escort guests to their cabins and introduce them to Ranch amenities and services.
• Communicate guest arrivals, departures, preferences, and special requests with housekeeping, transportation, dining, activities, and other departments.
• Safely transport guests throughout the Ranch using company vehicles when needed.
• Aid with luggage, guest deliveries, packages, and other arrival or departure needs.
• Support retail operations, Nordic services, gear rentals, and other Outpost responsibilities during busy periods.
• Resolve guest concerns with professionalism, empathy, and a solutions-focused approach.
• Maintain a clean, organized, and welcoming Front Desk and Outpost environment.
• Support teammates and assist other departments as needed to ensure an exceptional guest experience.
• Uphold Lone Mountain Ranch service standards, safety expectations, and company policies.

Requirements

• Previous experience in hospitality, customer service, tourism, retail, recreation, or another guest-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Comfortable learning and using computer software, including reservation and property management systems.
• Valid driver's license with a clean driving record.
• Ability to safely operate company vehicles in all weather and driving conditions, including snow and ice.
• Availability to work evenings, weekends, and holidays throughout the season.

Preferred Qualifications

• Experience working in a hotel, resort, guest ranch, or similar hospitality environment.
• Experience using a Property Management System (PMS).
• Familiarity with the Big Sky area and surrounding attractions.
• Concierge or guest services experience.

Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Frequently lift and carry up to 50 pounds and occasionally up to 75 pounds.
• Work both indoors and outdoors in varying weather conditions.
• Safely operate company vehicles in all weather and driving conditions, including snow and ice.
• Bend, reach, climb stairs, and perform the physical demands associated with guest service operations.