Front Desk Attendant

Key Responsibilities

• Greet members and guests with professionalism and warmth.
• Manage check-in and check-out processes efficiently.
• Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions.
• Aid with membership sign-ups, inquiries, and updates.
• Explain membership options, as well as other offerings to prospective new members and customers.
• Maintain a clean and organized Front Desk area and Pro Shop.
• Process transactions using the POS system.
• Promote COPA products and services with an emphasis on upselling when appropriate.
• Stock and display merchandise professionally.
• Operate equipment, including a heat press, as needed.
• Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience.
• Support other departments with various tasks and responsibilities as needed.