Front Desk Attendant

Primary Function

Under the supervision of the Club Director, the Front Desk Attendant is responsible for assuring accurate record keeping of attendance and membership information, accurate handling of cash transactions, and greeting members and the public in a positive manner.

Essential Job Responsibilities

• Provide individual guidance and establish relationships with members that are conducive to their growth and development.
• Maintain accurate daily records of membership and attendance information utilizing KidTrax technology.
• Administer intake of membership application and all other documents relative to membership intake process.
• Collect pick-up cards from families to ensure the Safe Passage policy is enforced.
• Answer telephone and greet members and all Club guests in a pleasant and polite manner.
• Serve as a gatekeeper, ensuring only authorized Club personnel are behind the front desk.
• Maintain a balanced cash box when applicable.
• Collect payments for summer camp and other special programs.
• Maintain a payment log to maintain an accurate accounting of all program fee transactions.
• Monitor the use of the public address system.

Collaboration/Relationships

• Maintains close contact with Program Coordinator, Education Coordinator, Club Director and other Club staff, volunteers and parents.
• Collaborates with other Program Leaders and Leadership Staff to enhance program development.
• Participates in professional development training.

Physical Requirements/Work Environment

• We maintain a 15:1 member to staff ratio.
• Activities are varied and require active engagement during educational and recreational programming, which may include extended periods of walking and standing.
• Maximum unassisted lift = 50 lbs. Average lift less than 25 lbs.
• Requires ability to use computer, various standard and specialized software and database systems, keyboard, calculator and typical office machines.

Education/Experience Requirement

• A High School Diploma or GED is required.
• A minimum of 1 year experience in data entry is required; a minimum of 3 years experience is preferred.

Skills/Knowledge Required

• Energetic, forward-thinking and creative individual with high ethical standards.
• Ability to work with a team.
• An understanding of the needs and interests of young people.
• Strong communication skills, both written and verbal.
• Strong organizational skills.
• Ability to interact with young people in a positive way, particularly as it relates to behavior issues.
• Maintain a positive, friendly and cooperative attitude at the worksite.
• CPR and First Aid certification is preferred.