Front Desk

About the role

Inspired by a mission to enrich lives, Touchmark seeks a Front Desk Receptionist to welcome and support residents, families, and guests.

Responsibilities

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and common areas clean and inviting.
• Exhibit competency in disaster management, including emergency systems and safety protocols.
• Escort emergency services personnel to the appropriate location.

Requirements

• High school diploma or equivalent.
• One year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• A calm, patient, and tactful demeanor when interacting with residents, families, and team members.
• Working knowledge of Microsoft Suite, including Teams, Word, Excel, and basic office equipment.

Qualifications

• Commitment to Touchmark's core values: Excellence, Teamwork, Hospitality, Integrity, and Compassion.

Skills

• Customer service skills.
• Emergency response coordination.
• Basic administrative and organizational skills.

Benefits

• Paid time off.
• Retirement plan.

Pay

$15.50 - 17.50/hour DOE

Schedule

Part-time, 20 hours per week (evenings & weekends required)