Front Desk

About the role

We are currently looking for a talented Hotel Front Desk Personnel to join our front desk team. The role involves promptly greeting and registering guests, assigning rooms, issuing keys, and checking out guests. In addition to these primary duties, you will help maintain room inventory, answer guest inquiries, provide local dining and entertainment recommendations, and help ensure facility security.

Responsibilities

• Greets all customers in a warm, sincere, and helpful manner
• Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
• Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
• Manages inbound phone inquiries and routes calls accordingly
• Addresses customer concerns and issues or escalates them as needed
• Maintains work area in a neat and organized manner
• Attends required team meetings
• Performs other duties as assigned

Requirements

• High school diploma or GED required; some post high school education or training in hospitality management preferred
• One year of experience in a front desk or customer-facing role (preferably in a hotel)
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Proficient computer and internet skills
• Excellent telephone skills
• Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays

Schedule

Flexible schedule that includes all shifts: mornings, afternoons, evenings, nights, weekends, and holidays.