Front Desk
About the role
Saratoga Hot Springs Resort is a historic family-owned gem nestled in the charming Platte River Valley of Saratoga, WY. Located in the heart of Saratoga, a small and welcoming town of around 2,000 residents, the resort is a favorite destination for travelers seeking relaxation, adventure, and charm. With a rich history and a focus on quality of life for our team, we pride ourselves on creating a great place to work and live. Surrounded by stunning natural beauty and offering easy access to recreational activities, it is a dream location for outdoor enthusiasts. Saratoga has been recognized by Outside Magazine as one of the best places to live, and we share that sentiment. We foster a supportive and balanced work environment where team members feel valued and supported, promoting work-life balance.
Responsibilities
- Registering and assigning rooms to guests.
- Confirming phone and online reservations.
- Responding to guest needs, requests, and complaints with professionalism and care.
- Collecting payments from departing guests and maintaining accurate records of occupied rooms and guest information.
- Communicating important guest details to designated departments.
- Building rapport with guests to ensure a welcoming and friendly experience.
Requirements
- Reception experience preferred (we're happy to train the right person!).
- Strong organizational skills to manage multiple tasks effectively.
- Excellent written and verbal communication skills.
- A friendly and professional demeanor to build strong guest relationships.
- Ability to handle guest concerns and requests with poise and efficiency.
- All employees must pass a background check as part of the hiring process.
Pay
Competitive wages starting at $16.00 per hour.
Benefits
- Discounted employee housing available.