Front desk

About the role

The Cambria Hotel Columbia Downtown is a world-class property within Pyramid Hotel Group, offering a supportive and collaborative work environment that encourages growth and fosters success.

Responsibilities

• Create a memorable first impression for guests through engaging interactions.
• Engage with guests to provide exceptional customer service, including checking in, registering guests, and addressing their needs.
• Note and fulfill special requests for guests.
• Resolve problems and "WOW" guests during check-in, ensuring satisfaction and loyalty.
• Promote and sell special hotel programs to guests.
• Interact professionally with hotel/resort staff, assisting other departments as needed.
• Maintain house bank and communicate pertinent information to the manager on duty.
• Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Work in a fast-paced setting, including various shifts including weekends and holidays.

Requirements

• A high school diploma or equivalent.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including weekends and holidays.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Fast-paced environment adaptability.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Pay

$15.00 to $16.00 per hour.

Schedule

Variety of shifts including weekends and holidays.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Company Culture

Pyramid Global Hospitality is committed to a People First culture, fostering diversity, growth, development, and wellbeing. They offer a supportive and collaborative work environment that encourages growth and fosters success.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.