Front Desk

Key Responsibilities

• Monitor lobby traffic and ensure all guests sign in/out, provide proper identification, and follow building policies.
• Maintain alertness at all times and accurately document incidents and activities during each shift.
• Accept and properly account for rental payments.
• Sort and distribute mail in a timely manner.
• Conduct routine inspections of common areas and maintain a clean, professional lobby appearance (business casual attire).
• Submit and track maintenance work orders; report emergencies immediately to Maintenance.
• Report hazardous conditions or emergencies to management and document accordingly.
• Attend required meetings and court appearances as scheduled.
• Ensure desk coverage by coordinating shift coverage for absences; remain on duty until coverage arrives.
• Notify the Assistant Manager at least four (4) hours in advance if unable to report to work.
• Travel between and provide coverage at multiple buildings as needed; reliable transportation required.
• Adhere to scheduling rules, including no more than two consecutive shifts within a 24-hour period.

Professional & Conduct Standards

• Communicate effectively and respectfully with residents, visitors, and staff.
• Maintain professional boundaries at all times; personal involvement with residents or staff is prohibited and may result in immediate termination.
• Submit time-off requests at least two (2) weeks in advance in accordance with NCR HR policies.
• Arrive on time with no more than a five-minute grace period.

Customer Service Standards

• Answer phones within 1–3 rings using a professional greeting.
• Accurately record phone messages with required details (staff only).
• Buzz in residents, visitors, and staff within 1–3 seconds.
• Sort and distribute mail within 20–45 minutes of receipt.
• Use courteous language in all interactions (e.g., “please,” “thank you,” “how may I help”).

Job Requirements

• High School Diploma or GED required
• Minimum of one (1) year of recent work experience
• Ability to work an eight-hour shift with access to kitchen and restroom facilities