Front Desk

Lorien Mount Airy is hiring a Front Desk Receptionist to join our team. As the first point of contact for residents, families, visitors, and team members, you'll play an important role in creating a positive experience while supporting the daily operations of our skilled nursing and assisted living community.

About the role

You will be the welcoming face of our community, ensuring a friendly, professional, and organized first impression for residents, families, visitors, and team members. This role involves providing exceptional customer service, managing front office operations, and supporting daily community activities in a fast-paced environment.

Responsibilities

• Welcome and assist residents, families, visitors, vendors, and guests as they enter the community.
• Provide exceptional customer service and maintain a friendly, professional, and approachable demeanor at all times.
• Answer incoming phone calls, transfer calls appropriately, take messages, and provide information as needed.
• Support front office operations by performing administrative and clerical duties, including filing, data entry, and record maintenance.
• Maintain an organized, clean, and efficient reception area.
• Monitor visitor access and ensure all sign-in procedures are followed.
• Assist with resident, visitor, and staff inquiries in a courteous and timely manner.
• Remain calm and respond effectively during emergency situations, following established policies and procedures.
• Ensure infection prevention, health, safety, and community protocols are followed by residents, visitors, and staff.
• Collaborate with department leaders and team members to support daily community operations.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.
• Ability to safely lift, push, and pull up to 25-50 pounds as part of daily job responsibilities, with or without reasonable accommodation.

Schedule

• Part-Time: Every other weekend
• Shift: 7:00 AM – 3:00 PM

Pay

$16.00 - $16.50 per hour (based on experience). Same Day Pay available for all employees.

Benefits

• Paid Time Off (PTO): 40 hours (accrual based)
• 7 Major Holidays (double time when worked)
• Tuition Assistance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

Employee Perks & Rewards

• Employee discounts
• Earn points, earn rewards program
• Attendance incentives
• Referral bonus program
• Professional development and career advancement opportunities

About Us

At Lorien Mount Airy, we’re more than just a healthcare facility—we’re a tight-knit community that genuinely cares for our residents and team members. Our mission is to help every employee build a meaningful, successful career, and we’re proud to have staff who’ve been with us for 20 years or more. When you join us, you’re not just taking a job—you’re joining a family that supports your growth every step of the way.

Conveniently located right off Interstate 70 in Carroll County, MD, our campus is easily accessible from Frederick, Howard, and Montgomery Counties—all within a short commute. Our facility offers a full continuum of care, including:

• Assisted Living
• Long-Term Care
• Skilled Nursing & Sub-Acute Rehab
• Ventilator Care with on-site respiratory therapists

We are proudly recognized as “Best Assisted Living” and “Best Retirement Community” by The Daily Record's Reader Rankings.