Front Desk

About the role

The Front Desk Supervisor at KW PROPERTY MANAGEMENT & CONSULTING is responsible for providing professional and competent customer service to residents and guests. Key duties include overseeing Front of House operations, managing resident relationships, and ensuring the safety and security of the building.

Responsibilities

• Acquires and maintains current knowledge of community documents, policies, and procedures.
• Ensures life safety systems are operational and functioning.
• Enforces resident guest and intrusion deterrent policies.
• Provides leadership and direction to manage relationships with other business groups for optimal resident service and achievement of company and property goals.
• Assists with budgeting and long-term planning.
• Schedules staff to cover the needs of the building, avoiding unnecessary overtime.
• Approves all departmental schedules.
• Manages resident relationships to enhance retention and customer service, including resolving concerns and conducting inspections.
• Sets and adheres to the highest standards of performance, supervising shift supervisors.
• Responds to phone calls and correspondence professionally.
• Encourages staff to maintain professional behavior and adhere to safety standards.
• Ensures all documents are updated and accurate, processing violations and work orders as needed.
• Performs regular rounds to monitor safety procedures and rules.
• Writes reports of daily activities and irregularities.

Requirements

• High School Diploma or equivalent.
• One (1) year related Front Desk Supervisor experience or three (3) years of Front Desk Agent experience with supervisory capabilities.
• Strong managerial background with ability to lead a team.
• Proficient in Microsoft Office applications.
• Bilingual in Spanish and English (may be required).

Qualifications

• Experience in the hospitality industry.
• Excellent organizational and interpersonal skills.
• Strong communication abilities.
• Understanding and adherence to the company's GREAT values.

Skills

• Microsoft Office proficiency.
• Bilingual in Spanish and English.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-time position with flexible scheduling determined by the property level to suit business needs.