Front Desk

About the role

We are seeking a reliable, detail-oriented Administrative Personnel to join our dental office team.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner
• Register new patients and update existing patient information in the system
• Schedule appointments and manage the appointment calendar
• Complete recalls/call backs
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
• Verify insurance coverage and assist with insurance billing processes
• Maintain patient records and ensure confidentiality of sensitive information
• Collect payments
• Provide administrative support to medical staff as needed
• Follow HIPAA guidelines to ensure patient privacy and data security

Requirements

• 2+ years previous experience as a front desk agent, medical receptionist, or dental receptionist
• Proficiency in using multiple dental practice management software
• Excellent communication skills, both verbal and written
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Experience with electronic medical record systems is a bonus

Qualifications

• High school diploma or equivalent required
• Additional education or certification in office administration or healthcare administration a plus