Front Desk

About the role

HealthCARE Express is seeking a reliable, energetic, and outgoing individual to join their Director of First Impressions (D.O.F.I.) team. The D.O.F.I. team plays a crucial role in creating a positive experience for every patient.

Responsibilities

• Greet patients and verify information in the computer system
• Answer phone calls promptly and courteously
• Assist patients with questions and address concerns professionally
• Verify insurance and maintain accurate patient account information
• Perform cashiering duties, post charges, and provide receipts
• Scan patient documents and reports into the system
• Maintain strict confidentiality of patient information and follow HIPAA requirements
• Work professionally with patients, providers, and fellow team members
• Cross-train and assist in other areas as needed
• Take initiative and identify opportunities to help the clinic and team succeed

Requirements

• Enjoy working with people
• Stay organized in a busy environment
• Strong communication and customer service skills
• Basic computer skills
• Experience in a medical or clinical setting (helpful)
• Knowledge of HIPAA (helpful)
• Great attitude
• Willingness to learn
• Team-first mindset

Qualifications

• High school diploma or equivalent
• Experience in a medical or clinical setting (helpful)
• Knowledge of HIPAA (helpful)

Skills

• Excellent communication and interpersonal skills
• Attention to detail
• Organizational skills
• Basic computer skills
• Ability to work independently and as part of a team

Benefits

• Health Insurance
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Long Term Disability
• Accident & Critical Illness coverage
• Benefit Time Off
• Bereavement Leave

Pay

$15.00/hour

Schedule

Monday-Friday, 8:00 AM-4:00 PM